Frequently Asked Questions

To make a return, please follow the instructions on our Returns page

After completing the registration of your return, kindly utilize your preferred method for return shipment, whether it be the provided prepaid label or the Happy Returns service.

If you opt for an alternative shipping method, please direct all eligible returns to the following address:

Yay Glam 13158
La Mirada Circle Wellington, Florida 33414
United States

We highly recommend keeping a copy of the tracking/serial number associated with your return package for convenient tracking purposes.

Hello Molly provides products in standard sizes and does not offer alteration services. Given that our inventory is sourced from various suppliers and brands, we cannot guarantee the suitability of our products for alterations. We strongly recommend consulting with a skilled tailor or dressmaker to obtain expert advice on alterations, as we are unable to provide specific guidance on this matter.

Please note that garments that have undergone any physical alterations will not be accepted as returns. All returns must comply with the conditions outlined in our Returns Policy.

Additionally, we offer certain products that can be customized. For information on whether a particular product can be customized, kindly refer to the product page for details. If customization options are available, you'll find relevant information and guidance to help you make an informed decision based on your preferences.

We understand that online shopping, especially with sizing, can be challenging. To assist you, sizing information is available on each product page for a better understanding of the size and fit of each specific product.

If you have specific questions about the sizing of a particular garment, feel free to reach out to us at hello@yayglam.com. We're here to help!

Orders placed before 2pm Eastern Time on a business day will be dispatched within 1-3 business days. We offer two domestic USA delivery options: standard and express.

• Standard Delivery: Typically takes 5-10 business days for order fulfillment.
• Express Delivery: Typically takes 4-8 business days for order fulfillment.

It's important to note that these shipping times are estimates, and actual delivery times may vary due to unforeseen courier delays beyond our control. Please be aware that all shipping times provided are approximations and should be considered as such.

If the expected delivery date has elapsed, and you have not yet received your package, we recommend checking the tracking information for updates. In the event that the parcel is stagnant or the tracking has not been updated within the estimated delivery timeframe, kindly reach out to the courier company using the contact details provided in your tracking email.

Should you encounter any challenges or find the courier's assistance unhelpful, please feel free to contact us at hello@yayglam.com. We are here to assist you and provide the necessary support in resolving any issues related to your delivery.

If you encounter Customs issues in your country, reach out to our Customer Care team at hello@yayglam.com for assistance in expediting your order.

Please be aware that international duties may incur taxes and duties. The customer is responsible for all applicable customs, import duties, fees, taxes, and charges—even if the shipment is refused upon delivery.

By law, we must declare the value of your order on the package. Customs authorities have the authority to release or deny the release of your package, and in rare instances, they may cause delays in delivery.